1. Report the symptomTell us whether the geyser is leaking, cold, noisy, tripping power or producing unusual discharge.
2. Make the area safeWhere appropriate and safe, isolate the geyser electricity and water, and keep people away from wet ceilings or electrical points.
3. Inspect and testThe plumber examines the cylinder and related components to identify the most likely cause.
4. Explain the optionsYou receive a clear recommendation for repair, further specialist testing or replacement.
5. Complete the approved repairThe failed component or connection is repaired using suitable materials and controlled methods.
6. Restore and verifyThe system is refilled, checked under operating conditions and explained before handover.